Security
How Can We Help You?
Security
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Yes. The Bluebird Bank Account is a demand deposit account established by Pathward®, N.A., Member FDIC. When we receive the money that you deposit to your Bluebird Bank Account, the funds are insured by the Federal Deposit Insurance Corporation (“FDIC”), subject to applicable limitations and restrictions of such insurance. Add Money transfers will not be FDIC-insured until we receive the funds even if we make the funds available to you prior to receipt as described in the Deposit Account Agreement.
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You can request a replacement card online:
Log in to your Bluebird account
On the Home screen, select your main account
Click or tap the gear icon
Select Replace Card
Confirm your address. Your replacement card will be mailed to the address we have on file for you.
Select the reason you are requesting a replacement card
If your card was lost, stolen, or never originally received, we will cancel that card. You should review your transaction history to ensure no unauthorized transactions have occurred. See the Dispute a Transaction FAQs to find instructions on what to do if you find an unauthorized transaction.
If your card was damaged, you can still use your existing card for transactions that don't require the 3 or 4-digit security code on your card while you wait for your new card to arrive. When you activate your new card, your old card will no longer work.
Choose your shipping preference
Free Standard Shipping: USPS first class mail delivery. Card will arrive in 7-10 business days.
$20.00 - Expedited Shipping: Fedex Delivery. Card will arrive in 3-4 business days.*
Select Continue to confirm your card replacement request and then submit your request
If you have any questions or cannot successfully replace your card online, contact Customer Service at 1-833-926-3922 to request a replacement card:
*Expedited Shipping is not available to customers in Alaska, Hawaii, Puerto Rico, Guam, or the U.S. Virgin Islands.
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Yes, you or your Subaccount user can request a replacement card online:
Log in to the Bluebird Subaccount
On the Home screen, select the Subaccount
Click or tap the gear icon
Select Replace Card
Confirm the shipping address
The Subaccount replacement card will be mailed to the address we have on file for the main account. If it is not correct, you will need the main accountholder to update the address associated with their account.
Select the reason you are requesting a replacement card
If your card was lost, stolen, or never originally received, we will cancel that card. You should review your transaction history to ensure no unauthorized transactions have occurred. See the Dispute a Transaction FAQs to find instructions on what to do if you find an unauthorized transaction.
If your card was damaged, you can still use your existing card for transactions that don't require the 3 or 4-digit security code on your card while you wait for your new card to arrive. When you activate your new card, your old card will no longer work.
Choose your shipping preference
Free Standard Shipping: USPS first class mail delivery. Card will arrive in 7-10 business days.
$20.00 - Expedited Shipping: Fedex Delivery. Card will arrive in 3-4 business days.*
Select Continue to confirm your card replacement request and then submit your request
If you have any questions or cannot successfully replace your card online, contact Customer Service at 1-833-926-3922 to request a replacement card.
*Expedited Shipping is not available to customers in Alaska, Hawaii, Puerto Rico, Guam, or the U.S. Virgin Islands.
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If you feel that an unauthorized transfer was made to or from your Bluebird account, or there is an error on your monthly statement or transaction receipt, or you need more information about a transaction listed on your monthly statement or transaction receipt (each circumstance, a "Dispute"), you may contact us 24 hours a day, 7 days a week at the numbers below:
For the Bluebird® Bank Account, call 1-833-926-3922
For the Bluebird® American Express® Prepaid Debit Account, call 1-877-486-5990
You may also write to us at:
Bluebird Customer Care
P.O. Box 826
Fortson, GA 31808You must include the following when notifying us of a Dispute:
Your name and Bluebird account number.
Description of the transfer or transaction you are unsure about, and an explanation of why you believe it is in error or why you need more information.
The dollar amount and, to the extent possible, date of the suspected error.
If you choose to call Customer Service and tell us of the Dispute verbally, we may require that you send us your Dispute in writing within 10 business days.