Click here to register now or get a Bluebird Account Set Up Kit at a Walmart store near you.

Get a Bluebird Account

How do I get a Bluebird Account?

There are three ways to get a Bluebird Account:

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Once you register online or via the Bluebird Mobile App we will send your Personalized Bluebird Card to the address you provided. We cannot send cards to P.O. Boxes, FPO, APO, Vermont residents, or outside the United States (with the exception of Puerto Rico or U.S. Virgin Islands).

You should receive your Personalized Bluebird Card 7-10 business days after you complete registration. You must activate it according to the instructions on the Card. If you have not received your Card(s) within 14 days, please call us.

Note that you must verify your e-mail address before you can activate your Personalized Bluebird Card.

1 Data rates may apply

See how to register
What can I do with the Bluebird Account Set Up Kit?

The Account Set Up Kit is available at participating Walmart stores. The Account Set Up Kit includes information on how to register for a Bluebird Account and includes a Temporary Card, which offers limited features.

With the Temporary Card, you may:

  • Add between $1-$500

  • Spend the Available Balance at virtually any merchant in the United States that accepts American Express® Cards, including mail-order, online and in-store locations

  • Track the balance and transaction history at Bluebird.com or by contacting us

Do not purchase more than one Account Set Up Kit at Walmart since you can only link one Temporary Card when you register for a Bluebird Account online. Please note that you may only register for one Bluebird Account for yourself. Once registered, you may open up to four linked Family Accounts.

To get all the features and benefits of the Bluebird Accounts, you must go to Bluebird.com or use the Bluebird Mobile App to register for an Account. Once you have successfully registered for a Bluebird Account and verified your e-mail address, we will send you a Personalized Bluebird Card in the mail to take the place of your Temporary Card. Once you receive your Personalized Bluebird Card, you must activate it immediately. After you have activated your Personalized Bluebird Card, you will be able to:

  • Add money from a linked U.S. issued checking or savings account.
    Note: as of October 28, 2015 you will not be able to link a new bank account to your Bluebird Account to add money. After October 28, depending on your bank’s policies and terms, you may be able to add money to your Bluebird Account from your checking or savings account by initiating a transfer from your bank account into your Bluebird Account. Consult with your bank for bank origination fees that may apply.

  • Spend the Available Balance at virtually any merchant in the United States that accepts American Express® Cards, including mail-order, online and in-store locations

  • Withdraw cash at any ATM in the United States that accepts American Express® Cards*

  • Access Cash Pickup Powered by Ria® – withdraw cash from your Bluebird Account for pickup at any Walmart store located in the US or Puerto Rico*

  • Pay bills

  • Order and send checks

  • Send, receive, or request money with other Bluebird Members

  • Track the balance and transaction history at Bluebird.com or by contacting us

*Certain fees and limits apply to certain Bluebird features. Please refer to the Fees and Limits section and the Member Agreement.

After you receive your Personalized Bluebird Card in the mail and activate it, your Temporary Card will be deactivated and any remaining balance will be transferred automatically to your Personalized Bluebird Card. When you receive your Card, you should activate it immediately.

Who can get Bluebird?

To have a Bluebird Account, you must:

  • Have a valid Social Security Number

  • Be at least 18 years old *

  • Reside in the United States *

To have a Bluebird Family Account, you must:

  • Be at least 13 years old

  • Reside in the United States

There are no minimum balance requirements and no credit reviews to join Bluebird.

Can I have more than one Bluebird by American Express Account?

No, you can only have one Bluebird by American Express Account at a time.

Can I have additional American Express Reloadable Prepaid Products?

Yes, if you already have a Bluebird by American Express Account, you are still eligible to register for:

  • American Express Serve Account
  • Target Prepaid REDcard by American Express® Account.

Information About FDIC Pass-Through Insurance

Are funds in my Bluebird® Account protected by FDIC insurance? (Quick Summary)

When you add funds to your Personalized Bluebird Account, we will place the funds into custodial accounts we maintain for the benefit of Bluebird Members at one or more FDIC-insured banks (currently Wells Fargo Bank, N.A. and American Express Centurion Bank). If one of the banks in which we have placed your funds fails, your funds should be insured by the FDIC up to the maximum per-depositor coverage limit (currently $250,000 in most instances). Funds on the Temporary Card are not insured by the FDIC.

American Express Travel Related Services Company, Inc. is not a bank, and FDIC insurance does not protect you against the risk of our insolvency. Also, when you add funds to your Personalized Bluebird Account, it will take us approximately one business day to place your funds into a custodial account. Your funds will not be insured by the FDIC until we deposit them into the account we maintain at the FDIC-insured bank.

More information about FDIC insurance coverage for Bluebird Account funds is available below.

Are funds in my Bluebird Account protected by FDIC insurance? (Detailed Explanation)

When you add funds to your Bluebird Account, the funds will be placed by us into one or more custodial accounts (“Custodial Account(s)”) we maintain for the benefit of Bluebird Members at one or more FDIC-insured banks (currently Wells Fargo Bank, N.A. and American Express Centurion Bank).  These Custodial Accounts will be set up to provide pass-through FDIC insurance.  Subject to the limitations set forth below, this means that if a bank holding a Custodial Account fails, you should be insured by the FDIC up to the per-depositor coverage limit then in place (currently $250,000 in most instances). Note that the FDIC insurance maximum applies to all of the funds that you have on deposit with the bank that fails, including funds that you have in deposit accounts with the bank other than your Bluebird-related funds in the Custodial Account.

Your Bluebird funds will not receive the benefit of FDIC insurance before they are placed in one of the Custodial Accounts referenced above. We will place funds into the Custodial Accounts not later than the business day after those funds are credited to your Bluebird Account. FDIC insurance coverage is contingent upon our maintaining accurate records and on determinations of the FDIC as receiver at the time of a receivership of a bank holding a Custodial Account.

FDIC pass-through insurance protects funds placed on behalf of a Bluebird Member against the risk of loss (up to the then applicable FDIC deposit insurance limits) should any FDIC-insured bank(s) where we maintain Custodial Account(s) fail. FDIC pass-through insurance does not protect you against the risk of our insolvency. In the unlikely event of our insolvency, funds we place in a Custodial Account should be protected from claims by our creditors; however, it is possible that funds that we hold before placement in a Custodial Account will not be protected from claims by our creditors. Even if funds in your Bluebird Account (whether held by us or held in a Custodial Account) are protected from claims by our creditors, in the unlikely event of our insolvency, it is possible that you will not have access to those funds while court or other legal proceedings are ongoing.

FDIC pass-through insurance also does not protect you against the risk that an attempted funding of your Bluebird Account might fail to complete or be reversed (for example, if a check that you deliver to us is dishonored or a related credit is reversed after initial honor).

Please note:

Funds on Temporary Cards are not eligible for FDIC pass-though insurance. When you register online and establish a Bluebird Account, your Temporary Card funds (to the extent you provide us information about your Temporary Card at registration) will be transferred to your Bluebird Account and be eligible for FDIC pass-though insurance within one business day of establishment of your Bluebird Account.

E-Mail Verification

What is e-mail verification?

E-mail verification is a process which allows us to identify that you are the person who signed up for the Account.

Why do I need to e-mail verify?

In order to get the full functionality of your Account you must e-mail verify. This is an important step to help us verify your Account.

How do I verify my e-mail address?

We will send an e-mail verification message to the e-mail address you provided when you signed up. You must click on the link in that e-mail to verify your e-mail address. If you have not received the verification e-mail within 30 minutes after registering, please check your spam or junk folder for an e-mail from servicing@bluebird.com or log in to your Bluebird Account and click Resend E-mail.

Direct Deposit

See how to set up Direct Deposit
How do I set up Direct Deposit?

Get your paycheck up to 2 days faster when you sign up for Direct Deposit1. Just make sure that:

  • Your Bluebird Account is active

  • Your Personalized Card is activated

  • Your employer or payroll department offers Direct Deposit

  • Your Direct Deposit comes from a U.S. bank account

  • The Direct Deposit does not exceed the maximum balance and monthly limits specified in the Fees and Limits section

  • For Federal tax refunds via Direct Deposit, the information on your refund, including your Social Security Number, must match the information we have on file. If you are filing jointly, please make sure that your Social Security Number is listed first on your Tax Return. Please note that there is a limit of two tax refunds per calendar year per Bluebird Account.

To set up Direct Deposit, follow the steps below:

  1. Log in to your Bluebird Account online or through the Bluebird Mobile App and click on Add Funds

  2. Select Set up Direct Deposit to view your Bluebird Account number and Bank Routing number*

  3. Print out and complete the Bluebird Direct Deposit Form and submit it to your employer to process the request. Certain employers may require you to use their own form or process

If you'd like to read more about Direct Deposit, please see the Member Agreement.

*Please note that the Bluebird Account number and Bank Routing numbers found on the Bluebird Direct Deposit Form can only be used for adding your paycheck or Government Payments to the Bluebird Account and cannot be used for other payments. For payments from your Bluebird Account, please use the Pay Bills option.

1Faster access compared to standard payday electronic deposit and subject to your employer submitting paycheck information to the bank before payday. Your employer may not submit paycheck information early.

Can Direct Deposit be set up for Federal payments?

Yes, Direct Deposit can be set up for Federal payments. For example, the payment can be a tax refund, Social Security payment, SSI payment, civil service retirement payment, VA compensation/pension, Worker's Compensation, or a Federal Employee payroll deposit. Please use the Bluebird account number and Bank Routing number found on the Bluebird Direct Deposit Form.

How long do Direct Deposits take?

You can get your paycheck up to 2 days before payday1. You can access your money as soon as the funds are electronically added to your Account. It may take up to two pay cycles after you enroll for your Direct Deposit to begin.

1Subject to your employer submitting paycheck information to the bank before payday. Your employer may not submit paycheck information early.

Tax Refunds

How do I check the status of my Federal tax refund?

Check the status of your refund on the IRS website or call them at 800-829-1954. The IRS website is updated once every 24 hours with information on the status of your tax refund. You can also login to check your Bluebird Account online to see if your refund has been posted. Unfortunately, our Customer Care Professionals do not have information on when your tax refund will arrive.

See how to Direct Deposit Your Tax Refund
Can I have my federal tax refund added to my Bluebird Account?

Yes! Don't wait for your tax refund check to come by mail. Instead, get your tax refund faster when you Direct Deposit your federal tax refund into your Bluebird Account. Your tax refund will be added to your Account as soon as your return is processed and completed. To check the status of your refund, please visit the IRS website.

To set up a Tax Refund Direct Deposit, follow the steps below:

  1. Please register, verify your email, and activate your Card if you haven't already done so.

  2. Log in to your Bluebird Account online or through the Bluebird Mobile App and click on Add Funds

  3. Select Set up Direct Deposit to view your Bluebird Account number and Bank Routing number*

  4. Enter the Bluebird Account number and Bank Routing number found in step 2 to your tax form. Select 'Checking' in the 'Account Type' box on your tax form (online or paper)

  5. File your tax form as you normally would.

Make sure that your full name and Social Security Number on your tax return match exactly the information we have on file. Please note there is a limit of two tax refunds per calendar year per Account and Family Account(s) cannot add their tax refund to their account.

*Please note that the Direct Deposit Bluebird Account number and Bank Routing numbers are only used for adding your payroll funds to the Bluebird Account and cannot be used for payments. For payments from your Bluebird Account, please use the Pay Bills option.

Can I get my Federal tax refund added to my Bluebird Account if I am filing jointly?

Yes, you can add your joint tax return refund to your Account. However, in order to avoid delay in your receipt of funds, your full name and social security number must be listed first on your joint tax return (i.e., you should not be listed as "spouse" on your return) and should match the name and social security number we have on file for you. If this is not the case, your tax refund could be rejected by us, resulting in a possibly significant delay in your receipt of funds from the IRS. To check the status of your refund, please visit the IRS Website.

Can I get my State tax refund added to my Bluebird Account?

If your state allows, you can Direct Deposit your state tax refund to your Bluebird Account. Please consult your state for instructions.

Can I use or withdraw my tax refund all at once?

You can use your tax refund by, among other things, making purchases with your Card virtually anywhere American Express® Cards are accepted, paying bills online or withdrawing money from any ATM1 that accepts American Express Cards. Daily and monthly transaction limits apply. The schedule of Bluebird Account limits can be found here.

1Transactions at non-MoneyPass® ATMs have a $2.50 American Express fee. ATM operator fees may also apply. See Bluebird.com/atm for details.

Add Funds from a checking or savings account

How do I add money to my Bluebird Account from a bank account?
If you linked your bank account prior to October 28, 2015, you may add money to your Bluebird Account from that bank account in the same manner you always have. 
 
Note: As of October 28, 2015 you will not be able to link a new bank account to your Bluebird Account to add money. After October 28, depending on your bank’s policies and terms, you may be able to add money to your Bluebird Account from your checking or savings account by initiating a transfer from your bank account into your Bluebird Account. Consult with your bank for bank origination fees that may apply.
How long does it take for funds to be added to my Bluebird Account?

If you linked your bank account prior to October 28, 2015, you may add money to your Bluebird Account from that bank account. The money added from your linked checking or savings account will generally be available within five business days after the request has been made. 

Recurring money transfers from your linked bank account will also generally be available within 2-3 business days after the scheduled transfer date. 

Note: As of October 28, 2015 you will not be able to link a new bank account to your Bluebird Account to add money. After October 28, depending on your bank’s policies and terms, you may be able to add money to your Bluebird Account from your checking or savings account by initiating a transfer from your bank account into your Bluebird Account. For transfer timing information, please consult your bank once you have initiated the funds transfer from your bank account to your Bluebird Account.

Add Funds from a Debit Card

You can link your Debit Card or Debit/Payroll Card (“Debit Card”) to your Bluebird Account so that you can add funds online or through your Bluebird Mobile App. You can also add funds from your Debit Card at a Walmart register for free. Limits apply to adding funds with a Debit Card.

See how to link a debit card
How do I link a Debit Card to my Bluebird Account?

Your Debit Card must be verified before we can link it to your Bluebird Account. To do this,

  1. Log in to your Bluebird Account online or through your Bluebird Mobile App

  2. Click on “Add Funds” and then “Add New Source”

  3. Provide your Debit Card information

  4. Verify your billing address

You can link one Debit Card to your Bluebird Account, but the same Debit Card cannot be linked to more than one Bluebird Account.

To successfully link a Debit Card to your Bluebird Account:

  • The Debit Card must be in your name.

  • The billing address associated with your Debit Card must match the billing address on your Bluebird Account profile.

Verification of your Debit Card is immediate. Once verified, your Debit Card is linked to your Bluebird Account, and you can add funds immediately.

How long does it take for funds to be added from my Debit Card?

Funds are available immediately when deposited from a Debit Card that is either linked or used at a Walmart register.

Add Cash

See how to add funds at Walmart
How do I add cash to my Bluebird Account at a Walmart?
  1. Go to the Walmart register and request to add cash to your Bluebird Account. If you have a Personalized Card, then you can add between $1-$1,999.

  2. The money you tender at the register will be available in your Bluebird Account immediately.

(Note: if you're purchasing a Temporary Card, you can add between $1-$500).

If you cash a check at your local Walmart, you can ask for the proceeds to be immediately added into your Bluebird Account.

Certain Fees and Limits apply to adding cash to your Bluebird Account at a Walmart.

Adding cash at Walmart currently not available in US Virgin Islands.

Add funds with a Check

As a Bluebird® Member, you can add checks of $2,500 or less directly to your Bluebird Account using the Mobile Check Capture feature in the Bluebird Mobile App1.

1 Data rates may apply. Daily limit of $5,000 applies.

Who can use the Mobile Check Capture by IngoTM Money feature?

You must be a Master Accountholder to use this feature. Family Account users cannot add funds with Mobile Check Capture at this time.

What is the Mobile Check Capture feature?

You can add checks directly to your Bluebird Account using the Mobile Check Capture feature in the Bluebird Mobile app1 on your iPhone® or Android device. Fees and limits apply.

Mobile Check Capture transactions are conducted by Ingo Money in accordance with the First Century Bank, N.A. and Ingo Money, Inc. Terms and Conditions and the First Century Bank, N.A. and Ingo Money, Inc. Privacy Policy, and are subject to the Bluebird Member Agreement.

Don’t have the Bluebird Mobile app? Download it for free from the App Store or Google Play.

1 Data rates may apply.

How do I add checks with Mobile Check Capture?

Please follow these steps to add a check to your Bluebird Account:

  1. Open and log into the Bluebird App on either iOS or Android.

    1. Please note: to use the Mobile Check Capture feature you must be using either iOS 7 or Android 4.0 or a more recent version of either operating system.

  2. In the Bluebird Mobile app, under Add Money, select “Add from a Check”.

    1. If this is your first time using this feature you will need to accept the First Century Bank, N.A. and Ingo Money, Inc. Terms and Conditions and the First Century Bank, N.A. and Ingo Money, Inc. Privacy Policy.

  3. Sign the back of your check.

  4. Tap the first check image labeled “Front” and position your mobile device’s camera at a slight angle. Then tap the screen to take a photo. After that you will be presented with a preview image to accept, or retake the photo.

  5. Turn the check over and tap the second check image labeled “Back”. Position your mobile device camera at a slight angle, and tap the screen to take a photo. After that you will be presented with a preview image to accept, or retake the photo.

  6. Enter the amount of the check and follow the screen prompts to choose when you want your money:

    1. Money in Minutes1 – funds can be available within minutes for a fee.
    2. Money in Days2 – funds can be available in 10 days with no fee, if the check is not returned unpaid within the 10 day period.
  7. Confirm the net amount (after applicable fees) to be added to your Account.

  8. If you selected Money in Minutes and your check is approved, you will then be prompted to write “VOID” on the front of your check and submit an additional picture. Do not write “VOID” until you are prompted in the app.

1 1% fee on payroll or government checks with preprinted signatures or 5% fee on other checks; $5 minimum fee applies; Minimum $10 deposit. See bluebird.com/fees for more detail.

2 If your check is returned unpaid within the 10 day period, your account will not be funded.

How do I take a good image of my check?

Checks images can be rejected due to a poor image capture. When taking images of your check please ensure the following:

  • The check is on a solid-colored background, front-side up

  • Ensure none of the check information is covered up and that the room is brightly lit

  • Ensure there are no shadows on the check

  • Be sure the check fits just inside the guidelines

  • The check is not wrinkled in any way

When will my check funds added by Mobile Check Capture be available?

If you choose Money in Minutes your money is generally available with 3-5 minutes, but can take up to one hour.

If you choose Money in Days, your money will be available 10 days from the time you submit your check, provided your check is approved and it is not returned unpaid within the 10-day period.

What are the fees associated with adding a check by Mobile Check Capture?

If you chose Money in Days, no fee is charged.

If you chose Money in Minutes, you will be charged a fee of either 1% or 5% of the check amount (minimum fee $5), depending on the check type, as follows:

Money in Minutes Fee Chart
(Fee deducted from the total check amount)
Fee Amount Check Type
1% fee ($5 minimum)
  • Payroll checks with a pre-printed signature
  • Government-issued checks  with a pre-printed signature such as tax refunds and social security payments
5% fee ($5 minimum)

All other accepted check types including:

  • Personal checks
  • Business checks
  • Payroll checks with a hand written signature
  • Insurance checks
  • Attorney’s checks
  • Cashier’s checks
  • Money orders
  • Rebate checks
  • American Express Travelers Cheques
  • Refund anticipation checks
What is the minimum check amount I can add with Mobile Check Capture?

The minimum check amount is currently $10.

What is the maximum check amount I can add with Mobile Check Capture?

The maximum amount of funds that can be added with Mobile Check Capture is $2,500 per check and $5,000 per day, subject to your overall monthly Add Funds limit of $10,000.

What types of checks are eligible for adding money with Mobile Check Capture?

All checks must be made out to you, endorsed by you and drawn on a bank account in the United States or a U.S. territory.

Eligible checks include, but are not limited to:

  • Payroll and government checks with a pre-printed signature (Example: Tax Refund)

  • Business checks

  • Payroll checks with a handwritten signature

  • Personal checks

  • Insurance checks (settlement checks)

  • Attorney checks (settlement checks)

  • American Express Travelers Cheques

  • Cashier’s checks

  • Money orders

  • Rebate and refund anticipation checks

Please note that the following check types are generally not accepted:

  • Checks you write to yourself

  • Conditional endorsement checks

  • Counter and starter checks

  • Credit card checks

  • Customer appreciation certificates

  • Gift certificates

  • Checks that are post-dated

  • Warrants

  • Travelers checks not issued by American Express

  • Checks that aren’t made out to you

Why is the app requesting I take a picture of my government-issued ID?

You may be required to validate your identity by taking a photo of the front and back of your ID and a photo of yourself.

Why is my personal information required to use Mobile Check Capture? What information is shared?

In order to use Mobile Check Capture, Ingo Money Inc. and First Century Bank, N.A. requires your personal information to provide you access to their services, for example, to identify you, to process transactions, and to provide and improve their services to you.

American Express will share your personal information, including SSN, and date of birth, and information regarding your Bluebird Account with Ingo Money Inc. and First Century Bank, N.A. to help service your Mobile Check Capture request.

For more information, please refer to First Century Bank’s and Ingo Money’s Privacy Policy.

When should I write “VOID” on my check?

Write “VOID” on your check only when you are prompted in the app. You will be prompted if you selected Money in Minutes and your check has been approved.

How should I write “VOID” on my check?

“VOID” should be written boldly in blue or black ink across the front of your check.

Why was my check declined?

All checks submitted by Mobile Check Capture are subject to Ingo Money’s review for approval. Ingo Money may be unable to approve a check and cannot always tell you exactly why a check is declined; however, below are some examples of reasons a check may be declined:

  • Check was not written to you, as your name appears on your Bluebird Account.

  • Check was not endorsed.

  • Amount of the check is less than $10 or more than $2,500.

  • Amount of the check will cause you to exceed the applicable limits.

  • Check images are illegible.

  • Check is not an acceptable check type.

  • A properly voided image of the check was not received. If you have issues with submitting your voided check image, call Ingo Money at (229) 276-3887.

  • Check was written from a closed or compromised account.

If your check is declined, you will be notified in the app and by email. Your account will not be funded, and no fee will be assessed.

How do I contact Ingo Money if I have questions about Mobile Check Capture transactions?

You can reach out to Ingo Money directly using the following link, or at (229) 276-3887.

Make Purchases

What are preauthorization holds on my Bluebird account?

When you conduct transactions at certain merchants, a hold may be placed on funds in your Account to make sure you have enough funds to cover the transaction when it is completed. This is most commonly seen in connection with transactions at gas pumps, rental car agencies, hotels and cruise lines, where the transaction is not yet complete (and therefore the transaction amount is not finally known) at the time your card is swiped. The funds subject to the hold will not be available until the transaction has fully completed or after the hold time expires (typically not later than 8 days in the case of most merchant transactions and 30 days in the case of transactions with rental car agencies, hotels, cruise lines, and similar merchants).

To avoid having excess funds held on your account, we recommend that you always complete the transaction with the same card you used to authorize the transaction or make the reservation.

How do I make in-store purchases?

You can use your Bluebird Card virtually anywhere in the world that accepts American Express®. If a merchant asks you to choose between “credit” and “debit,” select “credit.” No PIN is required for in-store purchases.

There are no cash back transactions with Bluebird.

Other limitations apply. Please see the Member Agreement for more information.

How do I use my Card at gas stations?

If you pay at the pump, gas stations will routinely obtain authorization for an estimated gas purchase amount. This amount may exceed the actual amount of your gas purchase and will be “held” until the transaction has fully completed or after the applicable hold time expires. Please prepay for gas in the station instead of at the pump in order to avoid a “hold” on your funds.

How do I make online, mail-order, or phone purchases?

You can use your Bluebird Card for online, mail-order, or phone purchases with merchants that accept American Express® Cards. Be sure to have your 15-digit Bluebird Card number, the “valid thru” date, and the 4-digit security code on the front of the Card.

If you have a Temporary Card and have not yet received your Personalized Bluebird Card in the mail, please call us to add your name and address in order to use your Temporary Card for online, mail-order, or phone purchases.

Withdraw Cash at ATMs

How do I get ATM access?
  • Once you receive and activate your Personalized Bluebird Card and set up a PIN, you can use your Personalized Card for ATM withdrawals virtually anywhere in the US that accepts American Express® Cards, including ATMs at Walmart stores. If you wish to disable ATM access on your Personalized Card or on your linked Family Account Cards, see the Alerts, Settings, and Personal Information section.

  • If you still have a Temporary Bluebird Card, you can use it for ATM withdrawals for a limited time virtually anywhere in the US that accepts American Express® Cards, including ATMs at Walmart stores, but only once you register for a Bluebird Account and complete e-mail verification.

  • If you have forgotten your PIN or would like to edit your PIN, please log in to your Bluebird Account and click on "My Account". Then click "Profile" to edit your PIN.

What limits apply to ATM withdrawals?

Bluebird Members and Family Account users in aggregate are subject to the following ATM withdrawal limit:

  • $750 per day

The limit noted above applies to the combined use of your main Bluebird Card plus any linked Family Account Cards.

What are the fees for ATM transactions?
MoneyPass ATMs
  • $0 American Express fee

  • $0 ATM network surcharge

Non-MoneyPass ATMs
  • $2.50 American Express fee

  • ATM network surcharge

How can I use an ATM for free?

You won't pay American Express fees or network surcharges to withdraw cash at MoneyPass® ATMs, including MoneyCenter Express machines in Walmart. Look for the MoneyPass logo or use the MoneyPass locator to find a surcharge-free ATM:

MoneyPass Logo

Please refer to the Fees and Limits section or the Member Agreement for a complete description of ATM transaction fees and surcharges.

MoneyPass® ATMs currently not available in all areas.

Cash Pickup Powered by Ria®

What is Cash Pickup Powered by Ria®?

Cash Pickup Powered by Ria allows you to withdraw cash from your Bluebird Account for pickup at any Walmart store located in the US or Puerto Rico. Fees and limits apply. Bluebird Cash Pickup transactions are conducted by Ria in accordance with their Terms of Service and Privacy Policy, and are subject to the Bluebird Member Agreement. Learn more about Ria.

Who is Ria?
Ria is a global leader in money remittances, specializing in both domestic and international money transfers (note: Bluebird Cash Pickup withdrawals are domestic only). “Ria” is a registered trademark of Continental Exchange Solutions, Inc. dba Ria Financial Services, licensed as a Money Transmitter by the Department of Financial Services of the State of New York; licensed by the Georgia Department of Banking and Finance, NMLS ID 920968; and authorized independently or through its affiliate, Ria Financial Services Puerto Rico, Inc. OCIF LICENSE NUMBER TM-2014-031, to operate as a Money Transmitter in all United States' jurisdictions where it conducts business.
How do I get access to the Cash Pickup Powered by Ria service?

In order to use the Cash Pickup service, you must be a registered Bluebird Accountholder, have completed email verification and have activated your permanent Card. Please note, only Master Accountholders can access the Cash Pickup service; Family Account Users do not have access.

How do I submit a Cash Pickup withdrawal request?

To initiate a withdrawal, follow the below steps:

  • Log In to your Bluebird Account online, select Withdraw Funds, click on Bluebird Cash Pickup Powered by Ria and follow the steps provided.

  • Or you can log in with the Bluebird Mobile app*, select Cash Pickup, click on Make a Withdrawal and follow the steps provided.

Please note: you will need to do the following when you submit your Cash Pickup withdrawal request:

  • Provide your Bluebird ATM PIN

  • Provide the Bluebird Card Security Code found on the back of your Bluebird Card

  • Confirm the name and address on file with your Bluebird Account are accurate. Note: you can always update your address in your Bluebird profile. If you need to update your name, please contact us at 1-877-486-5990.

Once you submit your withdrawal request, the amount of your withdrawal and the associated fee will be deducted from your Available Balance and your money will be ready for pickup in as little as 5 minutes. Please refer to the next question for details on how to pick up your money.

*Data rates may apply.

How do I pick up my money at Walmart?
  • Go to any Walmart store in the state or territory you selected in your withdrawal request
  • Provide the following to the Walmart store associate:

    1. Your valid government-issued photo ID*.

    2. The pickup reference number. You can locate this number in any of the following ways:

      • The withdrawal confirmation page at the time you submitted your withdrawal request

      • The confirmation email sent to the email address associated with your Bluebird Account

      • In your Transaction History online or in the Mobile app

* You will be required to provide proof of address if your ID does not contain your address (e.g. a passport) or contains a P.O. Box. Scroll down to see list of permissible IDs.

How long do I have to pick up my money at Walmart?

You have 21 days from the date you submit your withdrawal request to pick up your money. After 21 days, the request will be cancelled and the withdrawal and fee amounts will be returned to your Bluebird Account.

What is an acceptable government-issued photo ID to present at Walmart?

The ID presented to pick up your money at Walmart must:

  • Not be expired

  • Contain your photo

  • Be a permissible ID type (see below)

The following are the permissible types of ID:

  • State-issued Driver’s License

  • State-issued ID Card

  • US Military ID Card

  • US Passport or Foreign Passport

  • Alien Resident Card

  • Matricular Consular

  • Border Crossing Card

  • Temporary Resident Card

  • Employment Authorization Card

  • Naturalization and Immigration Services ID Card

  • Crewman’s Landing Permit (Form 195A) with photo

  • Tribal ID (TI)

If your ID does not contain your address (e.g. a passport) or contains a P.O. Box, you will be required to provide proof of address. The following are permissible proof of address documents:

  • Paystub

  • Bank statement

  • Property or Municipal tax receipt

  • Automobile Insurance

  • Voter’s Identification

  • Internal Revenue Service documents (W-2, Form 1099, ITIN)

  • Rental/Lease

  • Bills (utility, cellular/telephone, mortgage, credit card, auto loan)

  • Printed Personal Check

What fees apply to Cash Pickup withdrawals?

The Cash Pickup fee depends on the withdrawal amount and is applied at the time you submit a withdrawal request. See below for a schedule of fees:

Withdrawal Amount Fee
Up to $500 $3
$500.01 - $900 $6
$900.01 - $2,900* $9

All Cash Pickup withdrawals picked up in Arizona are subject to a per transaction limit of $499.99.

*Cash Pickup withdrawals greater than $900 are available to Bluebird Accountholders who receive their tax refund via Direct Deposit into their Bluebird Account. Cash Pickup withdrawals greater than $900 are not available for Bluebird Accountholders in Oklahoma and Arizona.

What limits apply to Cash Pickup withdrawals?

A daily withdrawal limit of $900 applies to all withdrawals other than those related to tax refunds.

If you Direct Deposit a tax refund to your Bluebird Account, the daily Cash Pickup withdrawal limit will be equal to your remaining tax refund amount, but no greater than $2,900, until the remaining tax refund balance is $900 or less. At that point, the $900 daily Cash Pickup withdrawal limit applies. The increased tax refund limit expires at the end of the calendar year in which the tax refund was Direct Deposited into your Bluebird Account.

Please Note: Cash Pickup withdrawals above $900 are not available for Bluebird Accountholders in Oklahoma and Arizona. All Cash Pickup withdrawls picked up in Arizona are subject to a per transaction limit of $499.99.

When will my cash be ready for pick up?

Once you submit your withdrawal request, your cash will be ready for pickup in as little as 5 minutes. Cash Pickup orders can be picked up during Walmart store hours (typically 8:00 a.m. to 8:00 p.m. local time, but hours may vary). Click here for a list of Walmart store locations and hours in the U.S. Click here for a list of Walmart store locations and hours in Puerto Rico.

How do I cancel a Cash Pickup order?

You can cancel a Cash Pickup request by accessing your Transaction History online or in the Mobile app and clicking the “Cancel” link next to the transaction.

Note: You have 21 days from the date you submit your withdrawal request to pick up your money. After 21 days, the request will be cancelled and the Withdrawal and Fee Amounts will be returned to your Bluebird Account.

Can Family Account Users use Cash Pickup Powered by Ria?

No, Family Account Users do not have access to the Cash Pickup service. Only Master Accountholders can use the Cash Pickup service.

Who do I contact if I have a question about my Cash Pickup request?

For any questions about the Cash Pickup Powered by Ria service, contact us at 1-877-486-5990.

Can I use or withdraw my tax refund all at once?

You can use your tax refund by, among other things, making purchases with your Card virtually anywhere American Express® Cards are accepted, paying bills online or withdrawing money from any ATM1 that accepts American Express Cards, or using Cash Pickup Powered by Ria® (fees apply). Daily and monthly transaction limits apply. The schedule of Bluebird Account limits can be found here.

1 Transactions at non-MoneyPass® ATMs have a $2.50 American Express fee. ATM operator fees may also apply. See bluebird.com/atm for details.

Pay Bills

You can use your Bluebird Account to pay individuals or merchants located in the United States, such as your phone company, your landlord, or your utility company.

How do I pay a bill?
  1. Log in to your Bluebird Account online or through the Bluebird Mobile App, and click on Pay a Bill.

  2. If you've already added the payee — business or individual to be paid — simply click on the payee you would like to pay

  3. Provide the information requested and Submit

If you'd like to add a new payee,

  1. Click on Add New Payee

  2. Select if your payee is a business or a person.

    • If paying a business, you can search by the business name or by Top Payees in your local area.

      • To search by the business name, simply click on Pay Now, fill out the form and click Submit. If the business does not appear in the search results, then click Add a Business, fill out the form and select Save and Pay.

      • To search by Top Payees in your local area, scroll down the page to the section Top Payees in Your Area. Select the business you want to pay or click on the category name to display more of the top businesses in that category. Then click on the name of the business you want to pay, fill out the form and click Submit. If the business does not appear in the search results for that category, click Add a Payee and type in business name and search.

    • If paying a person, please fill out the form and click Save and Pay.

  3. Enter your account number with this payee (usually visible on your statement) if applicable

  4. Once the payee is added, click Pay Now and enter the requested information

We'll take care of the rest and send you an e-mail notification each time you make a bill payment or if your payment is returned. You can check the status of your payment, change it, or cancel it prior to the cut-off time we establish for relevant payees (the "Cut-Off time") on the Pay Bills Transaction History section. Please see the Fees and Limits section for applicable limits on the use of Pay Bill.

Of course, you can always visit the biller's website and use your Personalized Bluebird Card to pay your bill.

How can I check the status of my bill payment?

After you’ve submitted your payment, you can check the status of your bill payment any time through the Transaction Details page. Just log into your Account, click on View Transactions, and select the bill payment transaction to view the status of your payment.

Can I edit or cancel a bill payment after it has been submitted?

You can only edit or cancel pending bill pay payments prior to your payee's Cut-Off time on the date that you submitted your bill payment request. To edit or cancel a bill payment, visit the Bill Pay Transaction History.

After the Cut-Off time, you may still be able to stop payment on bills paid via check by calling Customer Service, but you cannot stop bill payments sent electronically.

Can my Family Account members use the Pay Bills feature?

No, your Family Accounts do not have access to Pay Bills.

How many bills may I pay?

There is no limit to the number of bills you can pay, but there is a limit to the dollar amount of bill payments within a month. Please refer to the Fees and Limits section for applicable limits.

How long does it take for a bill payment to reach the recipient?

Depending on the merchant or individual you are paying, a bill payment generally reaches the payee within approximately two business days in the case of an electronic payment, and approximately five business days in the case of bill payment via check delivered via mail or courier.

We offer a bill payment delivery guarantee. Please see the Member Agreement for details.

Can I schedule bill pay reminders?

Yes, you can set up a bill pay reminder for each of your payees.

Click Pay & Transfer and then choose Pay Bills from the drop down menu, then scroll down and click Pay a Bill. If for an existing Payee, click Payee Settings, then click Set Reminder under the Bill Reminder section. Then, select your reminder date and reminder frequency and click “Save”. If for a new payee, add the payee then click Set Reminder on the payee saved confirmation page.

In order to be protected by our Bill Pay Guarantee, you must pay your bill at least 6 business days before your bill is due.

Bluebird Checks

Learn about Bluebird Checks
What is a Bluebird Check?

Bluebird Checks are personalized checks that a Bluebird Member can write to pay another person or company. Before writing a Bluebird Check, the Bluebird Member must obtain pre-authorization. Bluebird Checks protect you and the recipient from overdraft, because pre-authorization is provided only if there are sufficient funds in your Bluebird Account to cover the check.

image of a bluebird check

How do Bluebird Checks work?
  1. Each Bluebird Check must be pre-authorized before you write it. Log onto your Bluebird Account or Bluebird Mobile App and click the “write a check” button.
  2. Enter:

    • The 4 digit check number (found on the upper right corner of the check)

    • The check amount

  3. Once approved, a Pre-Authorization Code will be provided, and funds will be debited from your Bluebird Account in the amount of your check.
  4. Finish writing your check with (all steps are required):

    • Pre-Authorization Code in the boxes in the middle of the check

    • Pre-authorization date in the date field

    • Check amount

    • First and last name (or company name) of who you are writing your check to

    • Your signature in the lower right

If you are obtaining pre-authorization for a check over $2,000, it will not be approved immediately online. You will be asked for more information for processing, and it can take up to 2 business days for a decision. DO NOT write the check until you have received an e-mail with the approval and a Pre-Authorization Code for your check. For your protection, only checks that are pre-authorized will be honored by us; any check that is not pre-authorized will be declined, even if your account balance is sufficient.

Checks expire after 180 days from pre-authorization. An expired check will not be honored by us; any check that has expired will be declined, even if your account balance is sufficient.

How do I order Bluebird Checks?

You must be a Bluebird Member to order checks.

  1. Log into your Account at bluebird.com

  2. Select “Settings” and then “Order Checks”

  3. Confirm your address.

Your order will arrive within 10 business days, and you can track it using the tracking number provided to you via e-mail. If you have any questions on your order, call us.

Please Note:

Bluebird Checks must be reordered through your Bluebird Account only. Bluebird Checks cannot be ordered on any other check ordering website.

Anything else I should know about Bluebird Checks?

Approvals
For your protection, only checks that are pre-authorized will be honored by us; any check that is not pre-authorized will be declined, even if your account balance is sufficient. If you have written a Bluebird Check without pre-authorization, contact the payee to let them know not to cash or deposit it.

Direct Deposit
For your protection, the routing and account numbers on Bluebird Checks cannot be used to enroll in Direct Deposit or recurring payments; instead follow the Direct Deposit enrollment instructions online. [Use Bluebird's Pay Bills feature for regular payments, like a gym membership, instead of Bluebird Checks.]

Recipient Confirmation
Anyone accepting a Bluebird Check can call 1-866-289-9588 and follow the prompts to learn whether the check has been pre-authorized. The recipient will also hear the expiration date, which is 180 days from the date the check was pre-authorized. An expired check will not be honored by us; any check that has expired will be declined, even if your Account balance is sufficient.

Stop Payment
If you want to stop payment on a check that you have already pre-authorized, call Bluebird Customer Service. Bluebird Checks that have been cashed or confirmed by the recipient may not be stopped.

Send, Request, or Receive Money

Watch how to send & receive money
How do I send to or request money from someone?

You can send money to or request money from anyone with a Bluebird Account! If you send money to or request money from someone who is not a Bluebird Member, then that person will receive e-mail instructions on how to register for a Bluebird Account. Once they set up their Bluebird Account, they can begin to send and receive money.

To send or request money, click on Send Money or Request Money online or with your Bluebird Mobile App and follow the directions provided. We will notify you via e-mail when your send or request has been accepted, cancelled, or negotiated.

How do I cancel a payment or request for money?

You can cancel the payment or request only if it has not been accepted. To cancel the request, go to the Updates section under My Accounts online or to Transactions from the Bluebird Mobile App.

Transfer money from Bluebird to a bank account

How do I transfer money out of my Bluebird Account?

You can transfer money only to your linked checking or savings account, but not to a debit card. Just log into your Bluebird Account, go to Settings, click on Withdraw Funds then select ‘Transfer to Bank’, and follow the instruction from there. It typically takes 2-3 business days.

There are no cash back or cash over transactions with Bluebird.

How do I cancel a request to transfer money from my Bluebird Account?

Once you've made the request, you cannot cancel it.

SetAside® Account

As a Bluebird Member, you may set up a SetAside Account, which can be used to put funds away towards a specific goal. Whether you are setting funds aside for a family vacation, a large purchase, or even for a rainy day, a SetAside Account can help you reach your goal.

With a SetAside Account, you can transfer funds from your Available Balance into the SetAside Account. When you're ready to spend the funds in the SetAside Account, simply transfer the funds back into your Available Balance. Moving funds in and out is simple and can be done anytime you want.

Watch how to use SetAside
How do I set up a SetAside Account?

Set-up is simple!

  1. Log in to your Account online or with the Bluebird Mobile App1

  2. Select the “SetAside Account” tab from your homepage

  3. Click “Create a SetAside Account”

  4. Enter a name for your SetAside Account (e.g. My Vacation)

  5. Click “Submit”

1 Data rates may apply

How do I add funds?

Funds can only be added to the SetAside Account by transferring money from the Available Balance. Adding funds to the SetAside Account can be done in five easy steps.

  1. Log in to your Account online or with the Bluebird Mobile App1

  2. Select the “SetAside Account” tab from your homepage

  3. Click “Transfer In”

  4. Enter the amount you want to transfer from your Available Balance to the SetAside Account

  5. Click “Submit” and funds will be transferred immediately

You can add money one-time or schedule automatic recurring transfers. To learn how to schedule automatic recurring transfers, click here. There are no limits on the number of times you can transfer funds from your Available Balance into the SetAside Account and there are no fees when you transfer funds.

1Data rates may apply

How do I spend the SetAside Account funds?

IMPORTANT: Funds cannot be spent directly from the SetAside Account. To use funds from the SetAside Account, they must first be transferred back to the Available Balance, as followed below:

  1. Log in to your Account online or with the Bluebird Mobile App1

  2. Select the “SetAside Account” tab from your homepage

  3. Click “Transfer Out” to transfer money from the SetAside Account back to your Available Balance. Remember, funds can only be used if they are in your Available Balance

  4. Click “Submit”

  5. Once the funds are in your Available Balance, use your Personalized Bluebird Card when you're ready to use your funds or go to your Bluebird Account online to pay bills and more

There are no limits on the number of times you can transfer funds from the SetAside Account to your Available Balance and there are no fees when you transfer funds.

1Data rates may apply

How do I schedule a recurring transfer to the SetAside Account?

To schedule a recurring transfer, follow the steps below:

  1. Log in to your Account online or with the Bluebird Mobile App1

  2. Select the “SetAside Account” tab from your homepage

  3. Click “Transfer In”

  4. Enter the amount you want to transfer from your Available Balance to the SetAside Account

  5. Select the transfer frequency. The options are “Once A Day”, “Once A Week”, “Once Every Two Weeks” or “Once A Month”

  6. Click “Submit”

Please take note of the amount and date of the scheduled transactions and ensure that you have enough funds in your Available Balance to cover the transfer. There are no fees for a declined transaction, but if sufficient funds are not available in your Available Balance on the scheduled transfer date, the transfer will not be processed.

When a transfer is not processed, you will see a notification on your Available Balance.

1Data rates may apply

Can I edit my scheduled recurring transfer?

Yes, you can edit the amount and the frequency of an existing recurring transfer to the SetAside Account by following these steps:

  1. Log in to your Account online or with the Bluebird Mobile App1

  2. Select the “SetAside Account” tab from your homepage

  3. Click “Edit Transfer”

  4. Edit the appropriate information (e.g. amount, start date, frequency)

Before submitting your changes, please take note of the new amount and/or start date of the recurring transfer.

1Data rates may apply

How do I temporarily stop recurring transfers when using the “Pause” functionality?

To temporarily stop a scheduled recurring transfer, follow the steps below:

  1. Log in to your Account online or with the Bluebird Mobile App1

  2. Select the “SetAside Account” tab from your homepage

  3. Click “Pause” to temporarily stop a scheduled recurring transfer

1Data rates may apply

How do I re-activate previously stopped recurring transfers?

To re-activate a previously stopped scheduled recurring transfer, follow the steps below:

  1. Log in to your Account online or with the Bluebird Mobile App1

  2. Select the “SetAside Account” tab from your homepage

  3. Click “Resume” to re-activate a previously stopped scheduled recurring transfer

1Data rates may apply

Are there fees for the SetAside Account?

No, there are no fees associated with the SetAside Account.

Will I get a Card with the SetAside Account?

No, we do not send a Card with the SetAside Account. To learn how to spend funds in the SetAside Account, click here. Simply transfer the funds from the SetAside Account back into your Available Balance and use your funds for your purchase.

Refer a Friend

How do I refer a Friend to Bluebird?

To refer a friend, log in to your account and click the Refer a Friend link at the bottom of the page. Then enter your friend's email address and click Send.

Balance, Transactions and Statements

How do I check my Available Balance or my Transaction History?

Check your Bluebird Available Balance or your Transaction History anytime with these options:

  • Log in online or through the Bluebird Mobile App

  • Text “BAL” to BBIRD (22473) for your Available Balance if you are enrolled in the Text Alert program

  • Text “HIST” to BBIRD (22473) for the five most recent transactions in your Transaction History if you are enrolled in the Text Alert program

  • Call us

Your Available Balance includes your completed transactions and pending charges, but not pending additions of funds. Your Total Balance includes your completed transactions and pending additions of funds, but not pending charges. For example, if you have $100 and then spend $10 with a merchant, your Available Balance will be $90 while your Total Balance will remain at $100 until the charge is settled. However, if you have $100 and request that $10 be added to your Bluebird Account from your bank account, your Total Balance will be $110 while your Available Balance will remain at $100 until the pending additions of funds is completed.

Please note that your Transaction History online and via text does not reflect pending merchant charges until they have settled.

Please refer to the Alerts, Settings, and Personal Information section to learn how to enroll in text alerts.

How can I view my Monthly Statement?

You will receive a link to your current monthly statement via e-mail. Click on the link and you will be directed to the Bluebird Account log in page. After you log in, your current monthly statement will appear. To view up to two years of historical statements, log in to your Bluebird Account. Click on the Transaction History button and scroll down to View/Print/Download Statements. Simply select the statement period and click View. You will then be able to print or save the statement in PDF format.

Family Accounts

A Family Account is an account associated with your Bluebird Account that you establish for another person. It's a convenient and flexible way to give family and friends access to your money, but maintain control over how much they spend and how they spend it.

A Family Account is linked to, funded exclusively by, and controlled by the main Bluebird Member. A Bluebird Member can have up to 4 Family Accounts.

Learn about Family Accounts
Who can get a Family Account?

Anyone 13 years of age or older who resides in the United States, Puerto Rico, or US Virgin Islands*.

How do I create and manage a Family Account?

Once you have successfully registered for a Bluebird Account and verified your e-mail address, you can log in to manage your Account as well as create and manage any associated Family Accounts.

  1. Log in to your Bluebird Account and go to Family Accounts

  2. Click on the Create a Family Account link and follow the instructions

  3. Assign a username and temporary password for your Family Account. Your Family Account User will need this information to log in

Cards for your Family Accounts will be sent to your registered address. Family Accounts will have to verify their e-mail addresses and activate their Cards before using.

To track Family Account activities, select the Family Account under My Accounts. You may also click on the Edit Permissions link to control Family Account permissions and alerts.

How do I cancel a Family Account?

Call us to cancel a Family Account.

What can or cannot Family Account Users do?

Family Account Users can*:

  • Use their Bluebird Cards at virtually any merchant that accepts American Express® Cards worldwide

  • Withdraw cash at ATMs only if allowed by the Bluebird Member

  • Send money to and request money from a Bluebird Member

Family Account Users cannot:

  • Add funds to their Account

  • Pay Bills

  • Add checks with the Bluebird Mobile App

  • Create their own Family Accounts

  • Send money to or receive money from other Family Accounts

Dispute a Transaction

How do I dispute a transaction on my Account?

If you feel that an unauthorized transfer was made to or from your Bluebird Account, or there is an error on your monthly statement or transaction receipt, or you need more information about a transaction listed on your monthly statement or transaction receipt (each circumstance, a "Dispute"), you may contact us at 1-877-486-5990, 24 hours a day, 7 days a week.  You may also write to us at

Bluebird Dispute Forum
4315 S. 2700 W
Salt Lake City, UT 84184-0440

You must include the following when notifying us of a Dispute:

  • Your name and Bluebird Account number.

  • Description of the transfer or transaction you are unsure about, and explanation of why you believe it is in error or why you need more information.

  • The dollar amount and, to the extent possible, date, of the suspected error.

If you choose to call Customer Service and tell us of the Dispute orally, we may require that you send us your Dispute in writing within 10 business days.

How long will it take to resolve?

If we receive a Dispute (including the required information referenced above) within 60 days after we sent the first statement on which the Disputed transfer or transaction appears (or within 60 days after we send you the information you requested), we will investigate and determine whether an error occurred within 10 business days after we receive the Dispute, and will correct any errors within (1) business day of our determination that an error occurred.

If we need more time, however, we may take up to 45 days to investigate your Dispute.

If we decide more time is needed, we will provisionally credit your Account within 10 business days of our  receipt of your Dispute for the amount you believe is an error, so that you will have use of this money during the time it takes to complete our investigation. 

If we ask you to send us your Dispute in writing, and we do not receive it within 10 business days, we may not provisionally credit your Account. For errors involving new Accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new Accounts, we may take up to 20 business days to provisionally credit your Account for the amount you believe is an error.

We will notify you of the results of our investigation within 3 business days after its completion and will correct any error within (1) business day of our determination that an error occurred.  If we decide there was no error, we will send you a written explanation and will debit any related provisionally-credited amounts in accordance with applicable law.  You may ask for copies of documents that we used in our investigation.

What constitutes an error?

An error occurs when a transfer or transaction on your Account is

  • Not authorized by you

  • Incorrectly posted to your Account

  • Not properly reflected on your monthly statement

  • A computational error (e.g. Transaction was for $32 but posted for $23)

  • You did not receive the correct amount of funds (e.g., you requested $50 from an ATM but only received $40)

  • You request documentation or additional information about a transaction

All other types of Disputes (e.g. goods not delivered, or goods or services not as promised or damaged) are not considered errors.

What if I have a problem with a transaction that does not constitute an error?

From time to time problems may arise with a product or service you purchase such as 

  • A product was not delivered or service was not rendered, or

  • The product or service is different than expected, or

  • Product is defective, or

  • A product was returned and you have not received a response from the merchant or credit to your account

Under the terms of our Agreement, you are required to work directly with the merchant to resolve such claims and we are not responsible for and do not have any liability for any goods or services purchased where the problem does not constitute an error. However, if you have been unable to resolve the issue with the merchant, we will provide a limited service whereby we will attempt to work with the merchant on your behalf in an effort to resolve the problem. We will advise you of the results of our effort; however, we will not provisionally credit your Account during the time we are working with the merchant. If it is determined that a correction is due to your Account, we will process a correction to your Account.

Alerts, Settings, and Personal Information

Learn how to set up Account alerts
How do I control my privacy settings?
  1. Log in to your Bluebird Account online and select Settings

  2. Click on Privacy Preferences

  3. Choose and save how you want to receive and share your personal information with Bluebird and our affiliated organizations

How do I set up or opt-out of e-mail alerts?

All Bluebird Members and Family Account Users can set up e-mail alerts by following these steps:

  1. Log in to your Bluebird Account online and select Settings

  2. Scroll down to Balance Settings and Balance Inquiry E-mail Alerts to edit your e-mail settings and save changes

How do I set up email or text alerts for my Bluebird Account?

You can set up alerts on your Account and receive an email or text when your available balance drops below a specified amount or you can receive a regularly scheduled balance status. Additionally, you can receive text alerts when your Account receives funds electronically.

To set up alerts follow the steps below:

  1. Log in to your Account online.

  2. Click on Settings in the top right hand corner (for desktop), or (for mobile) click on the menu icon in the upper right hand corner of the page, and then select Settings from the menu.

  3. In Settings select the Notifications tab (for desktop) or Notifications drop down (for mobile).

  4. From here you can check the boxes for the notifications that you would like to receive.

  5. To receive text notifications you will need to follow the additional steps below:

    1. In the Notifications page you will need to verify the phone number on file is your mobile number, and if it is not, then click “No” and enter your mobile phone number.

    2. Once we have your proper mobile phone number, you will need to select “Submit” and then you will click “Enable” to verify your mobile phone number.

    3. A verification message and six digit code will be sent to your mobile phone. Please follow the directions provided from there.

How do I receive on demand Account updates via text for my Bluebird Account?

Text commands are an easy way to stay informed about your Bluebird Account using your mobile phone. You can view your balance, transaction history and more. To set up text commands, follow the steps below:

  1. Click on Settings in the top right hand corner (for desktop), or (for mobile), click on the menu icon in the upper right hand corner of the page, and then select Settings from the menu.

  2. In Settings select the Notifications tab (for desktop) or Notifications drop down (for mobile).

  3. In the Notifications page you will need to verify the phone number on file is your mobile number, and if it is not, then click “No” and enter your mobile phone number.

  4. Once we have your proper mobile phone number, you will need to select “Submit” and then you will click “Enable” to verify your mobile phone number.

  5. A verification message and six digit code will be sent to your mobile phone. Please follow the directions provided from there.

  6. Once you have opted in, text the following key words to 73783:

    • APP — Sends a link to download mobile app

    • BAL or BALANCE  — to get your current balance

    • HIST or HISTORY— Sends the last 5 transactions within the last 30 days

    • HELP — for help with text notifications

    • RESERVE — to get your Reserve balance

    • SETASIDE — Sends Reserve balance

Note: American Express does not charge a fee for text alerts. Your wireless communications provider may charge for text alerts. Check with your wireless communications provider for possible charges related to text alerts.
How do I manage my settings?
  1. Log in to your Bluebird Account online and go to Settings

  2. Click the name of your Account or the Family Account that you wish to make changes to

  3. Click the Edit Permissions link

Bluebird Members can control:

  • What a Family Account can do with their Bluebird Family Account

  • Daily limits for Send, Receive, and Requesting Money and Card transactions

  • Alerts about Account or Family Account activity

How do I update my personal information?
  1. Log in to your online Bluebird Account

  2. Click on Profile to edit your personal information, including your PIN and the “Suggest New Amount” Feature

Any information you provide in connection with Bluebird will be treated in accordance with the privacy standards of American Express.

Account Closure

How do I close (cancel) my Account?

You can close your Account, which will cancel your Card, online by logging into your Account and following the directions below. Please note in order to close your account your balance, and all subaccount balances must be $0. Also, all associated Subaccounts will be closed when you close your Account.

The fastest way to withdraw the balance of your Account is by ATM. You have access to free ATM withdrawals1 at over 24,000 ATMs in the MoneyPass® ATM network in the US. 

Steps to close your Account online:

  1. Make sure you have removed all funds from your account

  2. Log in to your Account

  3. Once logged in, go to "Settings"

  4. Then to the "Profile" tab

  5. Then scroll down and click on "Close Account"

  6. Finally click "Close Account"

If you need additional support, please call Customer Service at 877-486-5990.

1Transactions at non-MoneyPass® ATMs have a $2.50 American Express fee. ATM operator fees may also apply. See bluebird.com/atm for details.

Insights

Watch how Insights can help you
What is Insights?

Insights is a set of tools to help you better track spending, create budgets, set spending alerts and track financial goals.

How are transactions categorized?

Most of your transactions are automatically sorted into the following default categories: bills, fun, food, transportation and shopping. Non-merchant transactions such as ATM cash withdrawals are sorted into "uncategorized" by default. You can categorize non-merchant transactions into a default category or add a custom category that best fits your needs by going to View Transactions and clicking on Categorize Now.

Can I re-categorize a transaction?

Yes! If you want to change a transaction's category, please go to View Transactions, select the transaction and click Edit. You can choose to have all transactions from the same merchant sorted into the new category.

What is Spending by Category?

Spending by Category is an easy-to-read chart to help you understand where your money is going. You will be able to see how much you spent in each category this month and what percentage of your total monthly spend each category represents.

What is Track Spending?

Take charge of your spending by understanding where your money goes from month to month. Track your purchases, the bills you've paid, money you've sent to friends or family, and even cash withdrawals. Set a monthly maximum spending amount to help you stay on budget by going to Insights under Plan & Manage and clicking on Settings within the Track Spending tab (Note: Reaching your monthly maximum spending amount in any category will not impact your ability to use your Bluebird Account as much as you'd like.)

What is Spending History?

Spending History provides a bigger picture of your spending. Here you can see your 13 month spending history. Especially for seasonal spending like back to school, or holidays, you will be able to compare how you are doing to last year.

Can I manage all my categories on one page?

You can manage categories at a glance through Settings. Go to Settings, and click on Manage Category under Statements & Transactions.

In this view, you can:

  1. See your six month spending history by category

  2. Set your monthly maximum spending targets. To help you decide what a good monthly maximum target would be, we have calculated the six month average for your reference

Your Bluebird Account provides valuable Card Membership benefits from American Express such as Roadside Assistance Hotline*, Purchase Protection*, Global Assist® Hotline*, and Entertainment Access.

Roadside Assistance Hotline

What is Roadside Assistance Hotline?

Your car dies or blows a tire and you're stranded. Now what? With Roadside Assistance Hotline* you can call us in case of emergency for reliable coordination and assistance service to help get you on your way. Third-party service costs are your responsibility. There are some vehicle exclusions and other important restrictions.

Purchase Protection*

What is Purchase Protection*?
Shop with added confidence and Purchase Protection*, which can help protect eligible purchases made with the Card against accidental damage and theft for up to 90 days from date of purchase. Please read important exclusions and restrictions.

Global Assist® Hotline*

What is Global Assist® Hotline*?

Sometimes the unexpected happens when you travel. A passport is lost. You come down with a sudden illness. A lawyer is needed. Being a Card Member can make things easier. Global Assist® Hotline can help you prepare for your trip with customs information and destination guides. And while you're traveling more than 100 miles from home, coordination and assistance services such as lost passport replacement assistance, translation services, missing luggage assistance, and emergency legal and medical referrals are a phone call away. Card Members are responsible for the costs charged by third-party service providers.

Entertainment Access

What is Entertainment Access?

With Entertainment Access* you can get special savings and advance tickets to some of the hottest events in music, sports and theater.

Please visit Entertainment Access for advance ticket sales and to view a complete list of upcoming events. As a Bluebird Member or Family Account User, you also have access to benefits and upcoming events at the Ticket Savings Center.

Fraud Protection

What is Fraud Protection?

Use the Bluebird Card online or off, and we protect you against fraudulent purchases. We use secure encryption technology to keep your information confidential.

If any fraudulent Card charge appears on your statement, simply call us. Our Fraud Detection system watches your account for uncharacteristic or unusually high charges. If we detect unusual activity on your Card, we may suspend further charges until we can confirm the purchases were authorized.

We're available 24 hours a day to answer questions or help with your Account.

So enjoy secure shopping with your Card—just one click away!

Lost, Stolen, Damaged, or Expired Card

What should I do if my Bluebird Card is lost, stolen, or damaged?

Call us immediately. We will issue you a replacement Card at no charge with a value equal to the Available Balance on your Card at the time you notified us. If you have not yet registered for a Bluebird Account or verified your e-mail address, no refunds will be provided for amounts debited from your lost or stolen Card before you have notified us. Once you have registered for a Bluebird Account and verified your e-mail address, we protect you against fraudulent purchases.

If you have a funding source linked to your Bluebird Account, you should immediately contact your bank or employer directly and open a dispute claim on any unauthorized withdrawals.

What should I do if the “valid thru” date printed on the front of the Card has passed?

The money in your Bluebird Account or on your Bluebird Card never expires! American Express will mail you a new Card before the “valid thru” date passes. If your Bluebird Card has expired and you have not received your new Card, please call us.

Walmart Buck$TM on Bluebird

What are Walmart Buck$TM?

Walmart Buck$TM are funds in your Bluebird® Account that you can spend exclusively at participating Walmart® stores and Walmart.com.

Walmart Buck$TM are separate from funds in your Available Balance and your SetAside® Account and can only be spent at participating Walmart stores and Walmart.com. Walmart Buck$TM cannot be transferred to your Bluebird Available Balance or your SetAside® Account. Walmart Buck$TM are not redeemable for cash and cannot be withdrawn via an ATM or point-of-sale, or be used for any other purpose (other than spend at Walmart stores and Walmart.com) such as Bill Pay or other features available on Bluebird.

Spending Walmart Buck$TM

How do I spend Walmart Buck$TM?

To spend Walmart Buck$TM, all you have to do is swipe your Bluebird card for purchases at Walmart® stores, or use it at Walmart.com, and your Walmart Buck$TM will be automatically used to pay for your purchase. It's that easy. You can check your Walmart Buck$TM balance at any time online or via the mobile app.

What happens if my purchase at Walmart is more than the balance in my Walmart Buck$TM?

If the amount of your purchase is more than what you have in Walmart Buck$TM, your Walmart Buck$TM will be applied first, and any remaining amount that you owe will be deducted from your Available Balance on your Bluebird Account. The amount deducted from your Walmart Buck$TM and from your Available Balance will be reflected in your transaction history on Bluebird.com and your Bluebird monthly statements.

Where can I spend Walmart Buck$TM?

You can spend Walmart Buck$TM exclusively at participating Walmart® stores and Walmart.com in the domestic U.S. and Puerto Rico, including:

  • Walmart Stores (U.S. and Puerto Rico)

  • Walmart Supercenters (U.S. and Puerto Rico)

  • Walmart Neighborhood Markets

  • Walmart Gas Stations / Walmart Fuel

  • Walmart Express

  • Walmart To Go

  • Walmart.com

  • Super Ahorros (Puerto Rico)

  • Amigo Supermarkets (Puerto Rico)

Walmart Buck$TM cannot be used at:

  • Sam's Clubs

  • Sam's Clubs online

  • Murphy's Gas Stations

  • Third party companies within a Walmart not owned by Walmart - example: Subway or McDonald's

  • Any Walmart® property that does not accept American Express® Cards

Earning Walmart Buck$TM

How do I get Walmart Buck$TM?

You get Walmart Buck$TM by redeeming Walmart® Savings Catcher Reward Dollars to the Walmart Buck$TM balance on your Bluebird® Account at savingscatcher.walmart.com. You must have an eligible Bluebird® Account and have verified your email address to redeem Reward Dollars to Walmart Buck$TM. If you don't have a Bluebird Account you can get one here. Family Accountholders are not eligible to have Walmart Buck$TM added to their Bluebird Account.

How do I turn my Walmart® Savings Catcher Reward Dollars into Walmart Buck$TM?

Follow these steps to redeem your Reward Dollars to Walmart Buck$TM:

  1. Visit the Walmart® Savings Catcher website or Walmart Mobile application on your iPhone or Android Mobile device.

  2. Log in to your Walmart® Account using your Walmart.com login credentials.

  3. Locate your Walmart® Savings Catcher Reward Dollars.

  4. If you are an eligible Bluebird Accountholder, select the option to redeem Walmart® Savings Catcher Reward Dollars to your Bluebird Account. If you are not an eligible Bluebird Accountholder, you can register directly from Walmart's site.

  5. If this is your first time redeeming Walmart® Savings Catcher Reward Dollars to Walmart Buck$TM, you will be sent to the Bluebird website and prompted to input your Bluebird user name and password to validate your Account. After you validate your Account, the Reward Dollars will be redeemed and credited to your Walmart Buck$TM balance automatically.

  6. Visit your Bluebird Account on Bluebird.com to see your Walmart Buck$TM balance.

How many Walmart® Savings Catcher Reward Dollars can I transfer to my Walmart Buck$TM balance?

Within a calendar year, you can transfer up to $1,200 in Walmart® Savings Catcher Reward Dollars to your Walmart Buck$TM balance on Bluebird.

Can I save my Walmart Buck$TM to spend later while still making purchases with my Bluebird Card at Walmart®?

At this time, your Walmart Buck$TM will automatically be deducted for all eligible transactions at participating Walmart stores and Walmart.com.

Managing Walmart Buck$TM

Where do I view my Walmart Buck$TM balance?

Your Walmart Buck$TM balance can be viewed under the “Plan & Manage” option on the dashboard of the Bluebird home page after you log in to your account.

Can I transfer Walmart Buck$TM to my Available Balance?

Walmart Buck$TM cannot be transferred to your Available Balance. Walmart Buck$TM can only be used to make purchases at participating Walmart stores and Walmart.com. Walmart Buck$TM are not redeemable for cash and cannot be withdrawn via an ATM or point-of-sale, or used for any other purpose (other than spend at Walmart stores and Walmart.com) such as Bill Pay or other features available on Bluebird.

Can I transfer Walmart Buck$TM to my Family Account?

Walmart Buck$TM are only available to main Accountholders and cannot be moved to or used by Family Accountholders.

Can I transfer Walmart Buck$TM to another Bluebird Accountholder?

No, Walmart Buck$TM are non-transferrable and cannot be sent or moved to another Accountholder.

Can I transfer Walmart Buck$TM to my SetAside Account?

Walmart Buck$TM can only be spent at participating Walmart® stores and Walmart.com and cannot be transferred into your SetAside® Account.

Do Walmart Buck$TM expire?

Walmart Buck$TM do not expire.

Are there fees associated with Walmart Buck$TM?

There are no fees for redeeming or spending Walmart Buck$TM.

What if my Walmart Buck$TM balance does not reflect Walmart® Savings Catcher Reward Dollars redeemed onto Bluebird?

To confirm if your Walmart Buck$TM balance was credited check your Bluebird transaction history online or via your mobile app to confirm if you did or did not receive funds in your Walmart Buck$TM balance.

If you do not see a record of your transaction in your Bluebird transaction history, then check your Walmart.com account to confirm that it is correctly linked to your Bluebird Account and that your Walmart® Savings Catcher Reward Dollars were redeemed to your Bluebird Account.

If you still do not see Walmart Buck$TM reflected in your account, then call our Bluebird Customer Care Professionals (US:1 (877) 486-5990; International Collect: 1 (801) 449-4016) and they will be able to assist you further.

What if I have a dispute with a purchase I made using my Walmart Buck$TM?

Disputes related to purchases made with your Walmart Buck$TM are resolved in the same manner as disputes relating to purchases made using your Available Balance. You can call the Bluebird customer service number (US:1 (877) 486-5990; International Collect: 1 (801) 449-4016) and our Customer Care Professionals will investigate your dispute and help you resolve it in accordance with the Bluebird Member Agreement.

Where do I go if I have a question about Walmart® Savings Catcher?

Visit the Walmart® Savings Catcher website for information on the Walmart® Savings Catcher program. There, you can explore their “Frequently Asked Questions” as well as log in to your account and contact Walmart® directly for questions about the Walmart® Savings Catcher program.

Fees

Fee Type Amount
Setup
Card Price $0 Online
$5 in retail locations
Monthly Fee $0
Annual Fee $0
Activation Fee $0
Add Funds
Direct Deposit $0
From a Debit Card $0
Cash at Walmart $0
Mobile Check Capture by Ingo® Money#Money in 10 DaysMoney in Minutes
$0**
1 or 5% of check ($5 min fee)***
From a Checking/Savings Account* $0
ATM Cash Access
MoneyPass® Network ATM $0
Out-of-Network ATM $2.50 for each ATM withdrawal, plus any fees
assessed by the ATM owner or operator
Spend Money
Merchant and Online Transactions $0
Pay Bills $0
Bluebird Checkbook Fee $0
Bluebird Check Transaction $0
Send, Receive or Request
Send Money (P2P) $0
Receive Money (P2P) $0
Request Money (P2P) $0
Master Account holder's transfer of money to or between, and reclamation of money from, linked Family Accounts or SetAside® Account $0
Information
Customer Service $0
Online Statement $0
Balance Inquiry $0
Online/Mobile $0
Other
Replacement Card(s) $0
Foreign Exchange Fee $0
Inactivity Fee $0
Overdraft Fee $0
SetAside® Account $0
Cash Pickup Powered by Ria®
Cash out up to $500 $3
Cash out $500.01 - $900 $6
Cash out $900.01 - $2,900 (tax refund only)**** $9

*Available to Accountholders who have linked their bank account prior to October 28, 2015.

# The Mobile Check Capture by Ingo Money service is provided by First Century Bank, N.A. and Ingo Money, Inc., subject to the First Century Bank and Ingo Money Terms and Conditions and the First Century Bank and Ingo Money Privacy Policy . All checks are subject to approval for funding in Ingo Money’s sole discretion. Approval usually takes 3 to 5 minutes but can take up to one hour. Fees apply for approved Money in Minutes transactions funded to your Account. See bluebird.com/faqs/checks for more detail.  Additional terms and conditions and limits are associated with your use of the Mobile Check Capture by Ingo Money service through the Bluebird Mobile app. See bluebird.com/legal for details. Data rates may apply.

** If your check is returned unpaid within the 10 day period, your account will not be funded.

***1% fee on payroll or government checks with preprinted signatures or 5% fee on other checks; $5 minimum fee applies; $10 check minimum. See bluebird.com/faqs/checks for more detail.

****Withdrawals greater than $900 are available to Bluebird Accountholders who receive their tax refund via Direct Deposit into their Bluebird Account. Withdrawals greater than $900 are not available for Bluebird Accountholders in Oklahoma and Arizona.

Limits

The following limits apply to your Bluebird Account as well as any Family Accounts. We may set additional limits, including in circumstances in which we have not verified all of the identity and other personal information you have provided. All limits remain subject to change in our discretion at any time for legal, risk management, security or other reasons, subject to Applicable Law.

(Limits applied to Bluebird Account and linked Family Accounts, in aggregate)

Account BalanceLimits
Total Account Balance$100,000
Add Funds
Total Add Funds Transactions$100,000 per year
Direct Deposit$100,000 per year
Debit Card(s) (in aggregate)$200 per day
$1,000 per month*
BB Image1
Cash (includes Swipe Reload)Cash at Walmart $1,999.99 per day**
$5,000 per month
Receive/Request Money Transactions (P2P)Up to $10,000 per month*
Mobile Check Capture by Ingo® Money$5,000 per day
$10,000 per month
Checking or Savings AccountUp to $2,000 per month*†
Spend Money
Total Spend Money Transactions$100,000 per year
Merchant and Online Transactions$15,000 per monthSpend_Limits
Pay Bills$15,000 per month
($5,000 per month in the case of
non-registered payees)
Send Money Transactions$2,500 per month
ATM Withdrawals$750 per day
Cash Pickup Powered by Ria®$900 per day^
(for tax refunds received via Direct Deposit, the daily limit will increase to the amount of the tax refund, up to $2,900)***
Transfers back to linked Bank Account$Up to $15,000 per month
Bluebird ChecksSubject to Total Spend Money Limits

*May be further limited in circumstances in which we have not verified all of the identity and other personal information you have provided.

**Up to $1,999 per day at Walmart registers.

Accountholders who linked their bank accounts to their Bluebird Accounts prior to October 28, 2015 may instruct Bluebird to initiate ACH debit transfers from their linked bank account to their Bluebird Accoutns in an amount up to $2,000 per month.

^Cash Pickup withdrawals picked up in Arizona are subject to a per transaction limit of $499.99.

***The daily limit will be the lesser of the tax refund amount or $2,900. Once the remaining tax refund balance is $900 or less, the $900 daily limit will apply. Cash Pickup withdrawals above $900 are not available for Bluebird Accountholders with Oklahoma and Arizona addresses on file.

Amex Offers

About Amex Offers

What is Amex Offers?

Amex Offers is a program that saves you money on shopping, dining and more. You can choose offers from brands you love and receive discounts or get statement credits on your Account.

Amex Offers is available by logging into bluebird.com, using the Bluebird® Mobile App1 on your iPhone® or Android device or by connecting your Bluebird® Account to a participating social channel (Facebook or Twitter). Once connected, simply select the offers you want to add to your Card, and then use your Card to pay and see the savings add up. It's easy and free for our Accountholders.

1 Data rates may apply

How do I become eligible to participate in Amex Offers?

Whether you signed up for a Bluebird Account online or purchased a Temporary Card in a store, you must register, verify your email, and activate your Personalized Card to be eligible. If you purchased a Temporary Card in a store, please register for your Personalized Card if you haven't already done so.

Can I participate in Amex Offers with more than one American Express Card?

You can only add an Amex Offer to an eligible American Express Card once. If you are accessing offers through participating social channels, you can only connect one eligible American Express Card per unique Facebook or Twitter account.

When you make a qualifying purchase(s) at a merchant, you must use the same Card that you connected to the offer in order to receive the statement credit.

Can my Family Account(s) participate in Amex Offers?

Your Family Account(s) are eligible to participate in Amex Offers.

Do you share my information with any social networking websites?

No, your Card information will remain private as we do not share it with any social networking websites (Facebook or Twitter).

Adding Offers to Your Card

How do I find and add Amex Offers to my Card?

Access Amex Offers through your Bluebird Account online, the Bluebird Mobile App1 on your iPhone® or Android device or through participating social channels (note: you must have an account with the social channel to connect your Card).:

  • Online: Log into your account online at bluebird.com and click on "My Offers" or "Amex Offers" under the "Plan & Manage" dropdown. Then, select the offer you want and save it to your Card. From there you can view live offers added in the past, add new offers, and see your savings history for all the offers you redeemed in the past.

  • Mobile: Login to the Bluebird Mobile App and select "Amex Offers" from the menu. From there you can view live offers added in the past, add new offers, and see your savings history for all the offers you redeemed in the past.

  • Facebook: First, you must connect your eligible Bluebird Card to Facebook by visiting amex.co/facebook. Then, log into Facebook and click on the 'Amex Offers' app. Once you see an offer you are interested in, click or tap on 'Add to Card'.

  • Twitter: First, you must connect your eligible Bluebird Card to Twitter by visiting amex.co/twitter. Then, follow us on Twitter (@americanexpress) to see our new offers or check out our Favorites tab (amex.co/faves) for the latest list. When you see an offer you like, tweet the offer hashtag and wait for a confirmation tweet from @AmexOffers.

Please note: In order to redeem an offer, you must make your purchase using the same Card on which you saved the offer. Although you need to add most offers to your Card, there are some offers that may require you to use a promo code at checkout or to follow a link to a merchant's website for redemption. Please note that hotels and cruise lines may not accept prepaid cards for charges authorized in advance, even if those cards may be used to settle the final bill. Please check to make sure prepaid cards are accepted before attempting to use your prepaid card to take advantage of offers for these merchants.

Need help connecting? Get help online for connecting your Card or contact us at 1-877-486-5990.

1 Data rates may apply

How do I disconnect/change my connected Card from Facebook or Twitter?

You may disconnect/change your Card anytime at sync.americanexpress.com/unsync or by calling 1-877-486-5990. Please note that if you disconnect your Card from Amex Offers on Twitter, you will be disconnected from the offers program.